This page provides some basic help to most common topics.

What is the difference between public seminars and in-house seminars?

Public seminars are being held openly for every possible participant. The price is on a per participant basis.
In-house or company specific seminars are being held for a closed, company specific participant group. The price is on a per seminar basis, dependent on number of trainers and adaptions to the standard seminar program.

How to review an already placed order?

Login to http://shop.november-ag.ch/user by using your november shop id and password. Your shop id is the e-mail address you provided whilst placing the order.

Where do I see the status of the order?

If you need to check the status of your order, please visit our shop's home page and click on "My account" in the menu or login with the following link: http://shop.november-ag.ch/user

How do I contact the shop?

If you would like to contact us send use our contact form or call us directly under +41 44 586 96 86.

When and how do I get an invoice?

Once the seminar is confirmed, we will send you an invoice in pdf format to the mail adress you did provide to us. The invoice is then due before the first seminar day.

Can I pay with credit card or PayPal?

No, we do not accept / offer payment by credit card. You will receive an invoice.

Can I cancel my seminar subscription?

You can cancel your seminar subscription. The details are described in our Terms and Conditions. Please get in touch with us.